Shipping & returns.
Everything you need to know about delivery times, tracking and returns.
Shipping
We offer free shipping for qualified Canadian orders over $100 (after any discount and before applicable taxes). Some conditions may apply. Orders are only shipped Monday to Friday — no orders are shipped on statutory holidays or weekends.
Additional charges may apply for shipping to the Northwest Territories, Yukon and Nunavut. If you have any questions please call us at 1-800-661-9647.
Processing times
Unless there are exceptional circumstances, orders received Monday to Friday are typically processed within 1–3 business days; some exceptions may apply. No orders are processed on statutory holidays or weekends.
No on-time guarantee
Delivery dates may vary due to carrier shipping practices, delivery location and the items ordered. We have no control over shipping carriers, their operations, or events that may affect delivery schedules. In addition, our supplier information may be incorrect and stock levels may not be accurate. We do our best to notify customers as soon as we find out shipping dates may change.
No liability for customer data entry errors or absence
Please carefully review your order details. We will not be liable to you for any loss you or any third party suffers for a delay or failure to process your order or deliver products due to inaccurate or incomplete details being provided in an order. Please ensure that someone will be available to receive the delivery at your specified shipping address.
Shipment tracking
Order tracking numbers are sent automatically when our courier picks up your parcel. If we emailed you that your order is complete and you have not received tracking within 24 hours, please check your junk email.
Returns
We work hard to keep our customers satisfied. If you are unhappy with your purchase, contact us by email ([email protected]), at our main store number (780) 988-2967, or toll-free at 1-800-661-9647. Email is usually fastest, and we will reply by phone or email — whichever you prefer.
- If we are at fault, we will refund your full purchase amount plus the shipping cost.
- If you are dissatisfied with the product, we must be advised within 14 calendar days, and the item(s) must be returned unused and unworn to qualify for a refund. Refunds do not include shipping costs.
- All items must be properly packaged for shipping.
- We do not accept COD returns or exchanges.
- Qualified refunds are processed within five (5) business days of approval and receipt of your returned item. Some financial institutions may need additional time to process refunds.
- Exchanges are processed within 48 hours (except holidays and weekends). If an item is not currently available, we will let you know by phone or email.
Please note: returns or exchanges for items that have been personalised (embroidery, striping, hems or alterations) require a manager’s approval.
Email is usually fastest — we reply by phone or email, whichever you prefer.